SUPPORT EXECUTIVE

To apply for this role please submit your latest CV and cover letter to info@brandshapers.ie

Full Time, Permanent

Hybrid – Home/Office based (Dublin/Wexford Town) 4 +1

 

Our Commercial Support Team work with Ireland’s biggest grocery and pharmacy retailers and we have an exciting opportunity for a hardworking and motivated individual to join us as a Support Executive where you will be responsible for providing a full administrative and analytical support to a designated category/customer team.
 
ROLE RESPONSIBILITIES

Customer and Client Support

  • Creation and submission of Customer submission of New Line Forms and Promotional proposals
  • Ensuring promotional calendars are maintained for allocated customer/brands
  • Completing internal process forms – New Listing, Promotions, Price changes etc….
  • Following up on promotional submissions with assistant buyers and querying with business managers as needed
  • Management of customer portals ensuring all pricing is correct
  • Keeping master promotional tracker update date for allocated brands
  • Customer recharges (Promotional and other Claims) and Accruals/Prepay
  • Customer and Client Management support

 Field Sales Operations

  • Support as required by the SO&P Manager such as performance reporting and monthly field team briefing process
  • General administration to support the efficient operation of field sales teams

 General Business Support

  • Generating analytics report to relevant business managers
  • Trade Shows and Event Support
  • General Team Office Support – Samples couriers, post etc…

 COMPETENCIES

  • The ability to use Excel to an advanced level in order to analyse sales performance data and produce reports for the sales team and external clients/customers.
  • Good level of proficiency in IT systems i.e. Office 365, SAP etc..
  • High level of numeracy and commercial acumen
  • The ability to proactively anticipate issues and solve them in a timely manner by investigating as appropriate and liaising with internal and external stakeholders.
  • The ability to autonomously manage and prioritise your own workload in order to ensure accuracy, attention to detail and that deadlines are met as agreed.
  • The ability to develop and maintain relevant and current knowledge of the industry.
  • The ability to communicate effectively with internal colleagues and external clients, customers and suppliers.

CAREER EXPERIENCE & QUALIFICATIONS

  • Previous Administration experience in a busy office environment is essential (preferably in a similar role).
  • Demonstrable experience in a client or customer-facing role is essential.